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How can we help you ?

Do you have questions about LAB-ONE?

By purchasing LAB-ONE, you become a part of a privileged club of watch collectors, whose mission will be to experience the movement "foolproof.”

A smartphone application is being developed alongside the watch. The application, compatible with IOS and Android, is the link between your watch, you and our team of watchmakers. It allows you to get on board with us to experiment the product together. But rest assured, you won't be asked to take out the screwdrivers to disassemble the watch.

In a nutshell, a pre-order is an order placed for an item that has not yet dropped.

LAB-ONE was designed around our new AK HYB 001 caliber, it is a laboratory watch that allows us to evaluate this caliber in real conditions of range. The funds raised with the sale of LAB-ONE also allow us to finance the AK Genève brand and its future products. In an interest of economy, we operate with limited stocks and because our watches are handcrafted, they are made to respond order.

Also, as a sustainable company we want to limit the total amount of inventory we carry. Objective: to eliminate overproduction. This approach minimizes waste and creates a balance between supply and demand.

Payment is made when ordering and the watch will be shipped as soon as production is complete. You will be kept informed throughout the production process. (For instance watches ordered in August 2021 will be shipped in December 2021).

You will need to rest your watch for few hours every week. But the best way to have it up and running every day is to let your watch charging itself while you sleep. Just plug the emitter and rest your watch in a 40cm range. Your watch will automatically take the needed energy to fill its tank. ;-)

Our watch is charged via radio frequencies. We deliver you a beautiful emitter with an USBC cable and an international power adapter.

Get to know AK Genève better

Our watches and our caliber are made in Switzerland. Our workshops are located in La Vallée-de-Joux in French-speaking Switzerland.

Yes. We are in the process of creating our retailers network. The list of stores will be available on our website soon. Don't hesitate to contact us to know more.

We ship worldwide and it's free :-)

All AK Genève watches come with a 2-year warranty. During these two years, we will take care of any problem encountered with the watch (movement dysfunction, waterproofing problem, issue with battery charging, etc... According to the Terms of Sale, which can be downloaded below).

All cancellations must be requested within 24 hours of placing your order. If you would like to cancel your order, please email us at care@ak-geneve.com.

Secure payment via bank transfer, or credit card thanks to our partner Stripe.

Yes, we totally support crypto !

You can request warranty service by contacting us via care@ak-geneve.com. If your issue cannot be resolved remotely, you will need to ship the watch to our office for maintenance. All warranty repairs are performed by us free of charge.

Yes, you can.  By default, with the watch, you will receive a Nomex™ bracelet. Nomex™ is an ultra-resistant fabric, used for example for firefighters 'uniforms or for astronauts' suits. A metal bracelet will be available soon, it will be a series of unique bracelets. Due to the shape a standard metal bracelet is not suitable We are in the process of developing a metal bracelet with our long-term partner Dassault Systèmes.

Shipment questions & answers

Most nations outside the EU charge customs duties when importing goods. If there appears to be any additional customs duty or import taxes of your country, you'll need to pay them when you receive the goods.

Yes, the shipping insurance option is available, this is to be further discussed with a delivery company.


Yes, as soon as your watch is ready, you'll receive an email from us with all the delivery information.

As soon as your order is ready to be shipped out, we will send you a shipment confirmation email with the delivery information and a link to track your order online.

If you have an issue or a question, you may contact us here:

AK-Geneve

Rue du Village 24

1347 Le Solliat

Switzerland

Term of Sale

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