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How can we help you ?

Do you have questions about our watches?

By purchasing LAB-ONE, you become a part of a privileged club of watch collectors, whose mission will be to experience the movement "foolproof.”

A smartphone application is being developed alongside the watch. The application, compatible with IOS and Android, is the link between your watch, you and our team of watchmakers. It allows you to get on board with us to experiment the product together. But rest assured, you won't be asked to take out the screwdrivers to disassemble the watch.

In a nutshell, a pre-order is an order placed for an item that has not yet dropped.

 The funds raised with the sale of LAB-ONE and REV-ONE allow us to finance the AK Genève brand and its future products. In an interest of economy, we operate with limited stocks and because our watches are handcrafted, they are made to respond order.

Also, as a sustainable company we want to limit the total amount of inventory we carry. Objective: to eliminate overproduction. This approach minimizes waste and creates a balance between supply and demand.

Payment is made when ordering and the watch will be shipped as soon as production is complete. You will be kept informed throughout the production process. (For instance watches ordered in Spring 2022 will be shipped in Fall 2022).

You will need to rest your watch for few hours every week. But the best way to have it up and running every day is to let your watch charging itself while you sleep. Just plug the emitter and rest your watch in a 40cm range. Your watch will automatically take the needed energy to fill its tank. ;-)

Our watch is charged via radio frequencies. We deliver you a beautiful emitter with an USBC cable and an international power adapter.

Get to know AK Genève better

Yes. We are in the process of creating our retailers network. The list of stores will be available on our website soon. Don't hesitate to contact us to know more.

We ship worldwide and it's free :-)

All AK Genève watches come with a 2-year warranty. During these two years, we will take care of any problem encountered with the watch (movement dysfunction, waterproofing problem, issue with battery charging, etc... According to the Terms of Sale, which can be downloaded below).

The Buyer understands and agrees that there is no withdrawal right once the purchase is confirmed.

Secure payment via bank transfer, or credit card thanks to our partner Stripe.

Yes, we totally support crypto !

You can request warranty service by contacting us via care@ak-geneve.com. If your issue cannot be resolved remotely, you will need to ship the watch to our office for maintenance. All warranty repairs are performed by us free of charge.

Yes, you can.  By default, with the watch, you will receive a Nomex™ bracelet. Nomex™ is an ultra-resistant fabric, used for example for firefighters 'uniforms or for astronauts' suits. A metal bracelet will be available soon, it will be a series of unique bracelets. Due to the shape a standard metal bracelet is not suitable We are in the process of developing a metal bracelet with our long-term partner Dassault Systèmes.

Shipment questions & answers

Most nations outside the EU charge customs duties when importing goods. If there appears to be any additional customs duty or import taxes of your country, you'll need to pay them when you receive the goods.

Yes, the shipping insurance option is available, this is to be further discussed with a delivery company.


Yes, as soon as your watch is ready, you'll receive an email from us with all the delivery information.

As soon as your order is ready to be shipped out, we will send you a shipment confirmation email with the delivery information and a link to track your order online.

If you have an issue or a question, you may contact us here:

care@ak-geneve.com

Term of Sale

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